Effective Date: 10 March 2026  
Business Name: Zenvy Pets  
Website: https://www.zenvypets.com  
Location: Australia

At Zenvy Pets, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our website, you agree to the practices outlined in this policy.

1. Information We Collect

When you use our website or services, we may collect the following information:

  • Personal Information: Name, email address, phone number, billing and shipping address, and payment details when you place an order.

  • Account Information: Login credentials if you create an account.

  • Order Information: Products purchased, order history, and preferences.

  • Technical Information: IP address, browser type, device type, and website usage data through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.

  • Communicate with you regarding your orders, products, and promotions (only if you have opted in).

  • Improve our website, products, and services.

  • Prevent fraud and protect against unauthorized transactions.

  • Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service Providers: Payment gateways, shipping companies, and other partners who help us run our business.

  • Legal Authorities: When required by law or to protect our rights.

  • Marketing Platforms: Only if you have opted in for promotional communications.

All third parties are required to protect your information and use it only for the purposes we specify.

4. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and deliver relevant content. You can adjust your browser settings to refuse cookies, but some features of the site may not work properly without them.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information, subject to legal and contractual obligations.

  • Opt-out of marketing communications at any time by following the unsubscribe instructions.

To exercise these rights, contact us via the Contact Us page.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. Our systems and processes are designed to safeguard your data, but no method of transmission or storage is 100% secure.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal information.

8. Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about your privacy or our practices, please contact us through our Contact Us page.