Effective Date: 10 March 2026
Business Name: Zenvy Pets
Website: https://www.zenvypets.com
Location: Australia
At Zenvy Pets, we want you and your pets to be completely satisfied with your purchase. If for any reason you are not happy with your order, this Return & Refund Policy explains your options.
1. Eligibility for Returns & Refunds
We offer a 30-day return policy. You may request a return or refund within 30 days of receiving your order if:
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The item is damaged, defective, or incorrect, or
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The item is unused and in its original condition and packaging
Items that have been used, damaged by the customer, or altered in any way are not eligible for a refund.
2. How to Request a Return or Refund
To request a return or refund:
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Contact us through our Contact Us page or email us at [Insert Email].
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Provide your order number, details of the item, and, if applicable, a photo showing the issue.
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Our team will review your request and provide further instructions.
3. Refund Processing
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Approved refunds will be issued to the original payment method.
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Refunds may take 5–10 business days to appear in your account, depending on your payment provider.
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If your refund is not approved, we will provide a clear explanation.
4. Exchanges
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Exchanges are accepted if the item meets return eligibility conditions.
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Exchanges are subject to product availability.
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Please contact us for assistance with exchanges.
5. Non-Refundable Items
The following items are not eligible for return or refund:
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Items damaged due to misuse or improper handling
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Items not in original condition or packaging
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Clearance or sale items (if clearly stated at purchase)
6. Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
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Zenvy Pets will cover return shipping costs for eligible faulty or incorrect items.
7. Contact Us
If you have any questions regarding returns or refunds, please contact us through our Contact Us page. Our team is always ready to assist you.
