Effective Date: 10 March 2026  
Business Name: Zenvy Pets  
Website: https://www.zenvypets.com  
Location: Australia

These Terms and Conditions govern your use of the Zenvy Pets website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our website.

1. General Information

Zenvy Pets is an online store offering pet supplies and accessories for dogs, cats, and other pets across Australia. All products and services are subject to availability and may be updated or modified without prior notice.

We reserve the right to refuse service to anyone at our discretion, in accordance with applicable Australian laws.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or

  • You are using the website under the supervision of a parent or legal guardian.

You agree to provide accurate, complete, and current information when placing an order.

3. Orders and Acceptance

All orders placed through our website are subject to acceptance and availability.

After placing an order, you will receive an order confirmation email. This does not guarantee acceptance of your order. We reserve the right to cancel or refuse any order due to:

  • Product unavailability

  • Pricing errors

  • Suspected fraudulent activity

  • Incomplete or incorrect information

If your order is cancelled after payment has been processed, a refund will be issued to your original payment method.

4. Pricing and Payments

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

We accept secure online payment methods available at checkout, including major payment gateways such as PayPal and other approved providers.

By making a purchase, you confirm that:

  • You are authorised to use the selected payment method.

  • The payment information provided is accurate and complete.

We reserve the right to update pricing at any time without prior notice.

5. Shipping and Delivery

Zenvy Pets currently ships within Australia.

Delivery times are estimates and may vary depending on location, courier services, and external factors beyond our control. We are not responsible for delays caused by third-party shipping providers.

Customers are responsible for providing accurate shipping information. We are not liable for delivery issues resulting from incorrect addresses provided at checkout.

6. Returns and Refunds

If you receive a damaged, defective, or incorrect item, please contact us within a reasonable timeframe after delivery.

To be eligible for a return or refund:

  • The item must be unused and in its original condition.

  • Proof of purchase may be required.

Refunds, when approved, will be issued to the original payment method.

Certain items may not be eligible for return due to hygiene or safety reasons.

7. Product Information and Disclaimer

We make every effort to ensure product descriptions, images, and details are accurate. However, we do not guarantee that all information is completely error-free.

Products sold by Zenvy Pets are intended for general pet use. Customers are responsible for ensuring that products are suitable for their specific pet. We recommend consulting a qualified professional (such as a veterinarian) if unsure about product suitability.

Zenvy Pets shall not be held liable for misuse of products.

8. Intellectual Property

All content on this website, including text, images, logos, graphics, and design elements, is the property of Zenvy Pets and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Zenvy Pets shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits or revenue

  • Delays caused by third-party services

  • Issues arising from misuse of products

Our liability, where applicable, shall be limited to the amount paid for the product purchased.

Nothing in these Terms excludes rights available under Australian Consumer Law.

10. Fraud Prevention

We reserve the right to cancel or refuse any order suspected of fraudulent or unauthorised activity.

We may conduct verification checks before processing certain orders.

11. Privacy

Your use of our website is also governed by our Privacy Policy. We are committed to protecting your personal information and handling it in accordance with applicable privacy laws.

12. Third-Party Services

We may use third-party services, including payment gateways and shipping providers. We are not responsible for the policies, practices, or actions of third-party service providers.

13. Changes to Terms

Zenvy Pets reserves the right to update or modify these Terms and Conditions at any time. Changes will take effect immediately upon posting on this page.

It is your responsibility to review these Terms periodically.

14. Governing Law

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from the use of this website shall be subject to the jurisdiction of Australian courts.

15. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us through the Contact Us page on our website.