Effective Date: 10 March 2026  
Business Name: Zenvy Pets  
Website: https://www.zenvypets.com  
Location: Australia

At Zenvy Pets, we want your orders to reach you safely and on time. This Shipping Policy explains how we handle deliveries.

1. Shipping Areas

We currently ship to all locations across Australia.

2. Order Processing

  • Orders are typically processed within 1–3 business days.

  • You will receive a confirmation email once your order is processed.

3. Delivery Time

  • Delivery times vary depending on your location and courier services.

  • While we aim to deliver within the estimated time, delays may occur due to unforeseen circumstances such as courier delays, weather, or public holidays.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and order size.

  • Free shipping promotions, if any, will be clearly stated on our website.

5. Order Accuracy

  • Customers are responsible for providing accurate shipping information.

  • Zenvy Pets is not responsible for orders delayed or lost due to incorrect or incomplete addresses.

6. Contact for Shipping Issues

If your order is delayed, missing, or you have questions about delivery, please contact us through the Contact Us page. Our team will assist you promptly.